ITV save 25 hours a week managing corporate banking operations with AccessPay

“ITV use the cash management function of AccessPay all day, every day."

Karen Fagan, Head of Treasury Operations

As a global entity the finance and treasury team at ITV oversee thousands of payroll, supplier and talent transactions each month. Operating with speed and accuracy,  the team at ITV required a corporate banking solution to support their business growth, to better handle payments and cash management operations.

By working with AccessPay ITV has been able to manage both international transaction processing, as well as cash visibility across several hundred subsidiaries, without scaling headcount. The AccessPay platform enables the finance and treasury team to manage cash and payments across 300 entities in 20 different counties, by connecting to more than 10 banks via the SWIFT network.

The benefits are three-fold, enabling ITV to seamlessly manage straight-through processing of payments, whilst providing bank connectivity that improves cash visibility and bank reconciliation capabilities. The finance transformation project was led by ITV’s Head of Treasury Operations, Karen Fagan. The team has fully embraced the change in technology, using AccessPay’s cash management tool ‘all day, everyday.’


The catalyst for change

As ITV progressed from a traditional UK broadcaster to a global operation, their finance function also needed to evolve in order to meet the changing requirements of the business. In 2015, Karen recognised that to support the companies transition, digital transformation had to be at the forefront.

This meant that the team needed significantly more flexibility than their previous solutions gave them; from the level of integration between their core finance systems and their banking estate, to the degree of centralization required in order to improve efficiences across the team, which could essentially free staff from manual rekeying data processes towards delivering more value-added tasks.

With ITV’s previous supplier contract coming to an end, Karen capitalized on the opportunity to transform finance and treasury operations at ITV, and began the search for a new corporate banking solution that could deliver on the functionality the team required to become more efficient, cost-effective and risk-averse.

The aim was to centralise several finance functions- including global payroll processing, supplier payments, treasury payments and cash management.

“It just seemed like an ideal opportunity for us to see what else was out there and what better solutions we could find.”


Processing payments with AccessPay

By centralizing the link between ITV’s ERP, TMS and HCM systems to their corporate banking estate via AccessPay, their finance and treasury teams now save 4-5 hours a day, just by cutting out repetitive manual data entry from their workload. That’s 25 hours a week.

The AccessPay platform simultaneously processes payments in over 20 countries for ITV, providing access to multiple payment schemes through one platform – including BACS, Faster Payments, SWIFT, SEPA and ACH. This replaces the need for manual entry via online bank portals, saving time and money to ultimately give time back to the team in order to focus on more analytical and strategic tasks.

For a high-profile organization like ITV, security and compliance are also absolutely paramount to maintaining their reputation. With AccessPay, the team can meet strict security requirements to mitigate risk against both fraud and error. Not only through straight through processing capabilities, but through the bank-grade security that’s embedded in to their solution; from data-masking, and encryption, through to a controlled, walls-up approach to approvals. Auditing is also made easier, with a clear paper trail and further auditing capabilities available to support both teams.

“It just seemed like a really straightforward change for us.” this j_WEBlHFrMo video file was automatically transcribed by Sonix with the best speech-to-text algorithms. This transcript may contain errors.

I’m Karen Fagan, I’m the head of Treasury operations at ITV. We were coming to the end of our contract with our previous payment supplier, so it just seemed like an ideal opportunity for us to just see what else was out there, see what were the solutions we could find at that time. We got invited to a payment summit with Swift, where access pay were showing their their new offering. And it was that that really excited us to speak to you more. What we found most attractive about the access pay solution was the vision that they had for the software. Their enthusiasm for cash management. It wasn’t just a payment system. It was a system that could do a whole lot more. So when you come in in the morning, you literally log in and you know exactly how much cash you have around the group. We were able to not just see payments have been sent to the bank. We could get confirmations back from the bank. We could also then manage our cash. I’m much more joined up. Process at the moment is the main tool that we use for payments across the group. So all of our payroll, our suppliers, our artists, talent, our everything gets paid across across the access pay solution. It’s not just doing BACS, it’s doing international payments, faster payments, super payments. There wasn’t much change we needed to make in the backend. So the payment files we were sending to our old provider, we could send those same files. So it was just seemed like a really straightforward change for us. It’s really easy to use, quick, no messin solution, and it just really made a difference for us. So Access Pay helped us to tackle a number of requirements that ITV’s cybersecurity team had, in particular, keeping our files safe.

So what we needed to do was make sure that all of the files payment files coming from our backend systems were encrypted. So with Access Pay’s help, we’ve been able to do that. So all of our payment files are now p-gp encrypted, which of course, means that those files can’t be tampered with en route. So that was that was a pretty important for us, important to the data security team at ITV. It has definitely made a difference. The processes are much slicker and the team has been able to take on more value added tasks and extra tasks from different parts of Treasury. So we’re definitely a more efficient team because of it. One of the benefits of being an active paid customer is the fact that you get invited to some really good events. You get to meet your peers, you get to hear about new technologies and your initiatives. One that we’re going to soon is the Swift GPI session, which is about cross-border payments being able to track those payments. So this is all really good stuff for helping manage working capital. There’s been a few of those events that we’ve been to that have been really key to knowing the future of cash management and how we can get the best out of those systems and solutions. So we would recommend access pay to our peers and we already have done. It’s just really intuitive, great system to use. We’ve definitely have a really good working relationship with the team access pay. It’s definitely going to be a core software provider for us for for a long time, hopefully, and we can see lots more benefits coming.

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A global cash management solution

Our cash management solution also suited ITV’s new way of working, centralizing all of their banks and numerous accounts across several countries.

Rather than relying on time-consuming processes, ITV now has automatic visibility of their cash position across the group, with access to both daily and intraday balances, as well as automated bank statement feeds to support onward reconciliation.

 “You log in and know exactly how much cash you have around the group. We are able to see, not just payments that have been made, but also receive confirmations back from the bank. As MT942s come in throughout the day our position is updated, so it’s a really fundamental part of managing the cash.”


Improving reconciliation

Another useful function for ITV is the improvements that this brings to their reconciliation processes, by connecting to the SWIFT network via AccessPay, reconciliation is 95% faster.

“AccessPay helps us achieve visibility across all our regions by linking in all our banks via MT940s, to all of the banks we will send daily statements. From that we can see all of the movements and then group bank accounts by banks or by currency.

We can also tag by account type so it gives us a real snapshot of where the cash is and what it’s needed for. The platform helps us to understand where the cash is and where the bottlenecks are.”

We’re proud to have such a long-lasting partnership with ITV spanning 6 years and counting. Whilst successfully providing the solutions to support the growth and transformation of their Finance and Treasury operations, ITV have reciprocated value to AccessPay; having had valuable input in to our own development roadmap, alongside many other clients.


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