"Onboarding was fast and straightforward. When we’ve called customer service for issues, they’ve been spot on in understanding it, fixing it, and walking us through anything we weren’t quite grasping. They’ve always been top tier. We work faster, our processes are better, and our payments are much, much safer."
Delivering exceptional value for our customers. Every time.
At AccessPay, we deliver more than just technology. As experts in the global payments & banking industry, we are your consultative and strategic partner; providing you deep insights, industry knowledge, and a path to a future-proofed finance & treasury function.
Our reliable and dedicated customer service team prioritise and deliver on your financial & operational success.
Throughout your customer journey, we take the time to understand your unique priorities and challenges, to help you achieve your business objectives.
Customer success and satisfaction are our highest priority, resulting in our consultative approach that puts you at the centre of our efforts.
Trusted by industry leaders
Our approach: Phased implementation
Our experienced implementation team will work closely with you to ensure your smooth transition to the AccessPay platform, working alongside your operations. You’ll be guided through our tried and tested 4-phased approach.
With key project milestones set from day one, we’ll start with a discovery session, followed by deployment of your custom build and test environment before you go live.
Our proven 4-phased approach
Discovery & planning
Our team will work with you to map out your current payment operations and create a tailored project plan for a successful transition. This collaborative approach ensures we’re aligned on objectives and timelines from day one.
Build & configuration
Everything within the AccessPay platform will be configured to your unique specifications. The main goal in the build phase is to ensure your banks are fully connected to your back-office applications. We keep this process as transparent and straightforward as possible.
Testing & validation
You’ll get hands-on experience with your configured platform in a secure test environment. We’ll validate your workflows together, ensuring everything works exactly as needed before go-live.
Go-live & handover
We’ll coordinate a smooth transition to the live platform, provide comprehensive training, and ensure your team is confident using AccessPay.
Our support continues well beyond go-live though, helping you maximise the platform’s value.
You’ll also…
- Receive a seamless handover to our Technical Support Desk once you’re up and running.
- Directly access to key support contacts including your Customer Success Manager and dedicated Account Manager.
Maddy Richard
Head of Finance at Thorn Baker
Beyond customer success
At AccessPay, we go beyond traditional customer success models. From day one, we become an extension of your finance operations, offering a deep strategic partnership that evolves with you, and your business.
True partnership, not just support
Your dedicated Customer Success Manager isn’t just a point of contact – they’re your strategic advisor, deeply understanding your operational goals and challenges.
We’ll proactively identify opportunities to enhance your operations, often before you even know you need them.
Direct access to technical expertise when you need it, no endless support queues.
Continuous value creation
- Regular strategic reviews focused on your business outcomes, not just platform metrics.
- Early access to product innovations and our product roadmap, aligning opportunity with your own internal roadmap.
- Proactive optimisation recommendations based on industry recommended best practice.
"We’re really happy with AccessPay. The platform is reliable, intuitive and easy for our team to navigate. What’s more, the customer support is excellent, not just during the delivery of the project, but afterwards as well. They are always on hand to support us with anything we need and with new projects. We’re looking forward to continuing the relationship well into the future."
Warren Hyde
Treasury Operations Manager at Sainsbury’s Bank
Get in touch with us to see how AccessPay can transform your finance & treasury operations.
Ready to get started? Our sales and customer success teams will be here to help you, every step of the way.
Your voice shapes our future
- Your voice drives our innovation – we turn customer feedback into platform solutions.
- Regular insight sessions with our product teams to explore emerging innovations.
- Option to have face-to-face quarterly customer review meetings, putting a face to a name to build lasting connections.
Exclusive customer roundtables
- Access to exclusive customer roundtables and peer networking events such as customer dinners to discuss industry trends and share insights.
- Learn about best practice approaches from our payments experts and customers.
Proactive risk management
- Continuous monitoring of your payment flows and recommendations for efficiency gains.
- Proactive ‘risk flagging’ where there are any potential operational risks in your processes, to help fight the risk of fraud.
Responsive support
We pride ourselves on our quick response times and resolution rates. While specific SLAs vary by support tier, you can count on our team to address your concerns promptly and effectively.
"The customer support at AccessPay is excellent. Not just during the delivery of the project, but afterwards too. They are always on hand to support us with anything we need and with new projects. We’re looking forward to continuing the relationship well into the future."
Warren hyde
Treasury Operations Manager at Sainsbury's Bank
A reliable platform
Industry-leading availability
We understand the critical nature of your financial operations. That’s why we’ve built our platform to deliver industry-leading uptime, ensuring your business runs smoothly around the clock.
Rapid disaster recovery
In the unlikely event of an issue, our robust disaster recovery processes ensure minimal downtime. Our Recovery Time Objective (RTO) and Recovery Point Objective (RPO) are designed to keep your operations running with minimal interruption.
Treasury consultancy
We offer expert guidance from Karen Fagan, former Head of Treasury at ITV, AccessPay’s in-house Treasury Consultant. With over 25 years of experience in corporate treasury, Karen offers invaluable insights on how corporates can achieve full financial control and visibility, with or without a TMS.
You’ll have the chance to discuss your specific cash visibility challenges and receive tailored advice on how to overcome them for strategic success.
"We spoke with Barclays and they recommended AccessPay as the preferred solution. We also spoke with other insurance providers, and everybody recommended you, which is highly commendable."
Chris Allison
Project Manager at Admiral Insurance
Ready to explore how AccessPay can help your business?
At AccessPay, we’re committed to helping you de-risk your financial operations and enhance your internal control mechanisms.
Complete the form to schedule a free consultation with one of our bank connectivity specialists.
Complete our contact form ➜