Clifford Thames supported with digital transformation
AccessPay provided Clifford Thames with an integrated, scalable payments solution capable of handling high volumes of cash collections, allowing its team to focus on delivering excellent customer service.
Clifford Thames: The Company
Clifford Thames is a global leader for automotive parts, managing vehicle maintenance data for leasing, manufacturers and fleets. Their customers include Ford, Jaguar Land Rover, Mercedes-Benz and VW Group.
“We need to collect cash on time with no delays. We also need a system which gives us the heads up if there are any problems and one that removes obstacles, freeing our staff up to offer excellent customer service.”
They employ more than 500 staff, have 65 years of experience and work in 10 countries across Europe, Asia Pacific and North America. Clifford Thames was undergoing a period of digital transformation and wanted a payments solution to support their new technology strategy.
“Using cheques and cards isn’t financially viable. We needed a fully-integrated, cloud-based system.”
They offer a vast range of vehicle management solutions, delivering innovative services like electronic part catalogues (EPC) and working together with fleets and dealers, therefore processing a high number of payments worldwide. Continent-wide financial visibility was required, alongside scrutiny over payment security methods.
They needed a knowledgeable partner offering full integration software that was accessible from anywhere in the world, and one that is willing to adapt as the company grows.
“We also needed great leadership to get the product in place with minimum impact on our staff’s workload.”
The requirements for Clifford Thames fit perfectly with the AccessPay offering. As a global leader in car maintenance and manufacturing, the company needed an unyielding payment management system to match – from someone who understood the challenges of processing a plethora of global payments within the automotive industry.
“AccessPay simply adds value to the organisation and bottom line.”
The AccessPay interface allows exactly this, simplified and efficient payment processing across multiple devices from anywhere in the world. This was perfect for Clifford Thames as they needed a pan-European solution, easily accessible by any of the senior team whenever they had to authorise cross-border payment management.
We provided them with a dedicated project manager, who was on hand to assist them with any questions. And our free software updates are applied automatically, so when their requirements change due to upscaling, these can be provided instantly.