Councils and NHS trusts across the UK rely on AccessPay to keep payroll running, council tax flowing, and suppliers paid, even when systems are under pressure. G-Cloud 14 accredited. Up and running in days.
From payroll to supplier payments to council tax collection, your Bacs infrastructure needs to work without exception.
AccessPay delivers highly available, cloud-based Bacs connectivity with built-in contingency, so a cyber incident, a system failure, or a contract expiry does not stop your payments reaching the people who depend on them.
Public sector payment migrations carry risk. A contract ending, a compliance deadline approaching, a legacy system being switched off.
North Tyneside Council went live with AccessPay in three days, with no disruption to their direct debit collections. Our implementation team works to your timeline, not ours.
ISO 27001, Cyber Essentials+, and Soc II Type 2 certified. Multi-factor authentication. Role-based access controls. Full digital audit trail. HSM-secured Bacs connectivity.
AccessPay is built to meet the security and compliance requirements of public sector finance, including the accountability expectations placed on Section 151 Officers.
We understand the value of an expert team when something feels off.
Our UK-based Customer Support team has a 95%+ customer satisfaction rating. Need to get in touch with us? We actually respond on the phone to make sure your payments and collections keep flowing.
Facing the end of their contract with a legacy system, and unable to come to an agreement that protected the interests of the council and its customers, North Tyneside Council turned to the market to solve their problems.
Helen Goulding, one of the council’s longest serving employees working in the Digital Services Team, told us that automation was a major requirement – as the efficiencies and costs saved would become available to reinvest into services for its constituents.
But the council also required robust security, compliance with ISO 27001, GDPR, and a platform that was on the Bacs approved software list.
"The fiscal efficiencies are outstanding. We’ve gone from paying 50p on a cash payment to 0.02p for a direct debit – money saved that can go to serving people in North Tyneside with what they need most."
Helen Goulding
Database Engineer, North Tyneside Council
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Submit Bacs files as a direct submitter, as a Bacs-Approved Bureau, or using the AccessPay Bacs Bureau service, whichever methodology you prefer to use.
Reduce the points of failure in your payment chain and maintain full control over your submission schedule, allowing as many files of any size as needed. Direct Bacs network connectivity via the AccessPay HSM certificate, smart cards, or your own HSM.
If your primary submission path fails, AccessPay keeps payments moving.
Our cloud-based infrastructure is designed for high availability, with contingency options that ensure payroll, benefits, and supplier payments are protected even during incidents.
Multi-stage approval workflows, role-based user permissions, and a complete digital audit trail mean every payment is traceable, authorised, and defensible.
Built for councils and trusts where governance and accountability are non-negotiable.
AccessPay is an approved G-Cloud 14 supplier on the Digital Marketplace.
That means your procurement team can engage us directly, without a full tender process, and your finance team can move faster on the things that matter – or, if you prefer to procure direct or via RFI/RFP, we also support that methodology.
Get in touch with one of our experts by completing our contact form.
Our fastest public sector implementation was three days. Most go live within two to four weeks, depending on the complexity of your file types and approval workflows. We handle the technical setup; you handle the stakeholder sign-off.
Bureau migrations are something we do regularly. We manage the transition process end to end, including file format configuration, importing your SUNS (service user numbers), and user onboarding, so your payment and collection runs are never interrupted during the move.
Yes. AccessPay is an approved supplier on G-Cloud 14, listed on the Digital Marketplace. Public sector organisations can procure directly under the Crown Commercial Service framework.
AccessPay is ISO 27001 and ISO 22301 certified to allay both security and business continuity concerns. Our platform supports SSO for user management, multi-factor authentication for access, and has full role-based access control allowing you to define which users can see and action only what you want them to do. We also support Bacs contingency planning, so if your primary systems are compromised, payments can continue.
Our pricing is straightforward and predictable, with no per-transaction fees. We’ll talk you through the options on a call, but public sector organisations consistently tell us our cost structure compares favourably to alternatives.
Yes. We work with NHS trusts and other public bodies alongside local authorities. The platform handles the same payment types across both, and our team understands the specific compliance and governance requirements of NHS finance.
About North Tyneside Council Based in the northeast, responsible for more than 200,000 residents, an...
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