North Tyneside Council: Procurement at pace & instant implementation
About North Tyneside Council Based in the northeast, responsible for more than 200,000 residents, an...
Trusted Bacs for local government. Secure, resilient, live in 3 days.
Councils and NHS trusts across the UK rely on AccessPay to keep payroll running, council tax flowing, and suppliers paid, even when systems are under pressure. G-Cloud 14 accredited. Up and running in days.
Trusted by 100+ public sector organisations across the UK
Why choose AccessPay?
Keep payments moving, whatever happens
From payroll to supplier payments to council tax collection, your Bacs infrastructure needs to work without exception.
AccessPay delivers highly available, cloud-based Bacs connectivity with built-in contingency, so a cyber incident, a system failure, or a contract expiry does not stop your payments reaching the people who depend on them.
One ransomware attack cost a UK council £11.3m in recovery costs and disrupted payments for 10 months. Payment continuity planning is not optional.
Implementation that works at the speed of your deadlines
Public sector payment migrations carry risk. A contract ending, a compliance deadline approaching, a legacy system being switched off.
North Tyneside Council went live with AccessPay in three days, with no disruption to their direct debit collections. Our implementation team works to your timeline, not ours.
Live in 3 days. Zero missed payments during transition for North Tyneside Council. Read the case study.
The security your audit committee expects
ISO 27001, Cyber Essentials+, and Soc II Type 2 certified. Multi-factor authentication. Role-based access controls. Full digital audit trail. HSM-secured Bacs connectivity.
AccessPay is built to meet the security and compliance requirements of public sector finance, including the accountability expectations placed on Section 151 Officers.
A Customer Success & Support Team you can actually talk to
We understand the value of an expert team when something feels off.
Our UK-based Customer Support team has a 95%+ customer satisfaction rating. Need to get in touch with us? We actually respond on the phone to make sure your payments and collections keep flowing.
Same-day responses. Dedicated Customer Success Manager. Reach us via email and phone.
Our accreditations
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The fiscal efficiencies are outstanding. We’ve gone from paying 50p on a cash payment to 0.02p for a direct debit – money saved that can go to serving people in North Tyneside with what they need most.
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The system itself is fast and straightforward. The fact that AccessPay has an audit trail, telling you exactly what was transmitted and when, and for how much, has proved very useful and saved us a lot of time
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The digital-first, automation-first nature of AccessPay means we can give anyone the ability to self-serve. But not everybody can. By implementing these services for most, it frees up our time to assist vulnerable people and those who can’t access that journey – we can focus our resources where they’re most needed and best used.
Keep your payments moving, whatever happens. Get up and running in as little as 3 days.
Get in touch with one of our experts by completing our contact form.
Secure, Direct Bacs Connectivity
Direct Bacs Submission
Submit Bacs files as a direct submitter, as a Bacs-Approved Bureau, or using the AccessPay Bacs Bureau service, whichever methodology you prefer to use.
Reduce the points of failure in your payment chain and maintain full control over your submission schedule, allowing as many files of any size as needed. Direct Bacs network connectivity via the AccessPay HSM certificate, smart cards, or your own HSM.
Payment Contingency and Resilience
Bacs Contingency Planning
If your primary submission path fails, AccessPay keeps payments moving.
Our cloud-based infrastructure is designed for high availability, with contingency options that ensure payroll, benefits, and supplier payments are protected even during incidents.
Audit Trail and Access Controls
Compliance-Ready Workflows
Multi-stage approval workflows, role-based user permissions, and a complete digital audit trail mean every payment is traceable, authorised, and defensible.
Built for councils and trusts where governance and accountability are non-negotiable.
G-Cloud 14 Procurement
Procure Without the Pain
AccessPay is an approved G-Cloud 14 supplier on the Digital Marketplace.
That means your procurement team can engage us directly, without a full tender process, and your finance team can move faster on the things that matter – or, if you prefer to procure direct or via RFI/RFP, we also support that methodology.
Ready to get up and running in as little as 3 days.
Get in touch with one of our experts by completing our contact form.
FAQs
How long does implementation actually take?
Our fastest public sector implementation was three days. Most go live within two to four weeks, depending on the complexity of your file types and approval workflows. We handle the technical setup; you handle the stakeholder sign-off.
We're currently using a bureau service. Is switching difficult?
Bureau migrations are something we do regularly. We manage the transition process end to end, including file format configuration, importing your SUNS (service user numbers), and user onboarding, so your payment and collection runs are never interrupted during the move.
Is AccessPay on G-Cloud?
Yes. AccessPay is an approved supplier on G-Cloud 14, listed on the Digital Marketplace. Public sector organisations can procure directly under the Crown Commercial Service framework.
How does AccessPay handle cybersecurity?
AccessPay is ISO 27001 and ISO 22301 certified to allay both security and business continuity concerns. Our platform supports SSO for user management, multi-factor authentication for access, and has full role-based access control allowing you to define which users can see and action only what you want them to do. We also support Bacs contingency planning, so if your primary systems are compromised, payments can continue.
What does it cost?
Our pricing is straightforward and predictable, with no per-transaction fees. We’ll talk you through the options on a call, but public sector organisations consistently tell us our cost structure compares favourably to alternatives.
Do you work with NHS organisations as well as councils?
Yes. We work with NHS trusts and other public bodies alongside local authorities. The platform handles the same payment types across both, and our team understands the specific compliance and governance requirements of NHS finance.
Ready to explore how AccessPay can help your business?
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