Join Clara Fawcett, Head of Operational Resilience at Darlington Building Society, as she reveals their practical journey implementing resilience across critical business services, including their work on multiple bank host-to-host connections for a fully centralised payment infrastructure which provides the agility needed to quickly adapt to market changes.
Raj brings his expertise in Operational Resilience as a business enabler rather than just regulatory compliance. Raj will explain how ‘resilience by design’ should be considered across the wider business as a catalyst for growth, increased efficiency, and enhanced customer experience.