23rd Jul 2021

Putting the ‘service’ in SaaS: AccessPay’s 5* Feefo rating

AccessPay’s payment and cash management solution is delivered with unrivalled customer service.

Whether it’s automation in payroll, supplier payments, international transactions or cash management we offer an end-to-end solution for each finance function.

But don’t just take our word for it – read what actual businesses who use our product have to say about AccessPay.

The Manchester FinTech firm is going from strength to strength with a perfect customer experience rating on Feefo.

With 118 customer reviews overall the company’s rating now sits at a flawless 5.0/5.0 score – and comes after recent recognition at the PayTech Awards.

This is why it matters…

AccessPay and customer service

Customer service is key for SaaS

By definition, SaaS businesses need to prioritise customer service along with their actual software products.

This can be overlooked by FinTech providers who often don’t invest enough time or resource into supporting clients post-purchase. The outcome for the buyer is delayed timelines, frustration and a solution that doesn’t deliver.

However, at AccessPay our payments and cash management solution hinges on that final ‘S’ in SaaS – service.

As a B2B specialist, we know that the implementation stage of any financial transformation project is the most important part – and that’s why we prioritise post-sale needs.

It’s essentially crunch time for making sure our solution works to the highest standard and is fully integrated with your existing back office systems and banks.

We make it as seamless as possible with industry experts on-hand to guide you through the process – leading to happier corporate clients for us and a quicker ROI for you.


Tom Livock, head of enterprise sales, AccessPay

Tom Livock, Head of Enterprise Sales, AccessPay

The AccessPay approach 

A lot of AccessPay’s success hinges on our streamlined onboarding process.

Tom Livock, Head of Enterprise Sales explains: “The reason why our service is so highly rated is that we assign two different implementation resources to large projects.

“The project manager is responsible for the day-to-day communication, maintaining the project register and coordinating internal resources. While the implementation consultant focuses on the more technical aspects such as engaging with the banks, your IT teams and configuring the service.”

This dual approach allows for ongoing customer communication alongside more technical tweaks in the background.

If there’s ever an issue AccessPay offer full customer service support from Monday to Friday, with extended hours from 18:00 to 22:30.

So if you’re stuck in the office, or simply a night owl, there’s always someone to help.

What do the Feefo reviews say?

Here’s a handful of recent reviews from our Feefo page…

“AccessPay were recommended to us by our bank as a ‘middle man’ for processing payments that the bank did not have the ability to process themselves.”

“AccessPay were helpful and guided us through the process and were always on hand to answer our constant questions.”

James Judkins, Head of Financial Management at The Sovini Group wrote ‘great service provided from start to finish.’

‘Supported through the development of the system and the implementation stages, along with additional support throughout training and general snagging. We highly recommend AccessPay’.

AccessPay's five-star review rating on Feefo

Why does our score matter?

Implementation Manager Stuart Thomas heads up the team responsible for getting AccessPay up and and running for corporate clients.

With a background in public sector and corporate banking he is well-placed to understand complex financial projects.

He said: “Since we introduced Feefo in January 2018, we have received well over 100 positive reviews.

“We are extremely proud of our Customer Experience Rating which is 5.0/5.0 – this feedback is extremely valuable and helps us to review and improve our on-boarding process.

“Whilst the reviews are based on the implementation process, I would like to say well done to all the fantastic teams at AccessPay, as without their support this would not be possible.”

To read more Feefo reviews about AccessPay please click here