"AccessPay has given us a fully automated process for Direct Debits. It's 3x faster than it used to be, because now security checks are automatic, file downloads happen in the background, and there's no need to log into and out of multiple systems anymore."
Ever thought about collecting your Direct Debits In-house?
You can take full control of your collection process and protect business continuity by automating Direct Debit management, in-house.
Fully integrated between your back-office and your banks, you’ll no longer need to rely on third-parties to collect your Direct Debits on your behalf.
1,000+ happy customers
The problem with third-party
Direct Debit Facilities Management (DDFM) systems
When starting out, Facilities Management systems serve a great purpose. It means growing businesses can offer a credible, reliable service for their customers; they don’t need to worry about heavy financial admin and can focus on growth.
However, with growth, many organisations find that DDFMs can actually hinder their needs. We work with a wide range of Financial Services companies who’ve transitioned to in-house collections, and there are a range of common challenges that emerged from their third-party Facility Management providers.
Rising costs
Loss of control
Penalty fees
Delayed failure notification
Restricted data access
What’s the solution?
Reduce reliance on third-party providers by bringing your Direct Debits in-house.
Take control of your relationship with your customers, while reducing platform costs. Collect funds when it best suits your business needs.
Kerry-Anne Kent
Admin Team leader at Omni Capital
Our accreditations
Collect your Direct Debits in-house
Eliminate third-party fees. Collect funds on your own terms.
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What are the benefits?
Centralised control
- Direct access to BACS for better control and efficiency
- Collect funds directly to your account
- Flexibility to collect when it suits you
Real-time visibility of your cash
- Instant insight into collections
- Quickly address issues with Direct Debits
- Improve customer service with faster problem resolution
Scalable collections
- Full cost control without transaction caps
- Easily manage increased collection numbers
- Better control over costs as your client base grows
How it works
To use our solutions to collect Direct Debits in-house, you need to have a Service User Number (SUN).
Once you have a SUN, you can switch in-house collections one of three ways: using your own SUN, transferring your SUN, or Transferring Direct Debit Instructions (DDIs).
I have my own SUN.
- End contract with current provider
- Set up new relationship with AccessPay
- Start processing BACS submissions via AccessPay
- No need to notify payers – they won’t be affected
I have a dedicated SUN from my current provider.
- Request transfer of SUN to your organisation
- Involves a bulk change process (3-4 weeks minimum)
- Must notify payers about the change
- AccessPay assists with the transfer process
I don’t yet have a those a dedicated SUN.
- Obtain a new SUN from your bank
- Transfer DDIs from old shared SUN to your new SUN
- Involves a bulk change process (3-4 weeks minimum)
- Must notify payers about the change
- Old provider cancels old DDIs, you submit new ones via AccessPay
What’s a SUN and why do I need one?
A Service User Number (SUN) is a unique identifier issued by your bank to collect Direct Debits. It’s required to manage Direct Debits in-house.
Not all organisations are eligible to obtain a SUN. It’s typically issued to established companies with solid financial records. AccessPay will help you get started on this.
If you’re not eligible, you may need to use a third-party provider. We can point you toward alternative options.
Not sure yet?
Book a 30-minutes consultation call with our Direct Debit experts today. We will walk you through your options and implementation timeline.
Book a Demo